Refund policy
Return and Refund Policy
We have made every effort to ensure your complete satisfaction and to make your shopping experience on our online store as pleasant as possible.
We have taken great care to ship your products exactly as requested. Despite these precautions, it is possible that the contents of your order may not fully meet your expectations.
Order Verification
To ensure you have received exactly what you ordered, we ask our customers to promptly check their order upon receipt. If there is any issue whatsoever, please contact our customer service:
- 418-278-0273 (Monday to Friday, 9 a.m. – 5 p.m.)
- info@lanoixderable.com
Returns and Refunds
If you have received a damaged product or if the items received do not match your order, please contact us at info@lanoixderable.com.
We will refund any damaged or missing products and, if applicable, send you the missing items from your order.
Please note that we cannot accept returns of food products.